Terms of service

These terms govern the use of the PergePOS service ("Service") provided by Ahmet Aksungur (Aksungur Yazılım) ("Provider"). Anyone who registers for or uses the Service is deemed to have accepted these terms.

• User: the natural person who creates a PergePOS account.
• Business: the natural or legal person operating the restaurant, café or similar food and beverage business that uses PergePOS; its workspace in PergePOS is also referred to as the business. The team, branches, subscription, devices and all records belong to the business.
• Branch: each point of sale the business defines in PergePOS; the branch is the unit of subscription.
• Team member: the owner of the business or a user invited to the business with a role.
• Staff: employees such as cashiers, waiters, kitchen and couriers who work with a PIN on a device paired to a branch; no PergePOS account is needed.
• Guest: a person who orders or pays through the QR menu, a kiosk or a payment link without creating an account.

PergePOS is a modular software service, accessed through the web panel, the mobile app and devices paired to a branch, that lets a food and drink business manage its sales and operations in one cloud system: table service and checks, quick sale, QR menu, kiosk, delivery, payment records, kitchen screen, inventory and costs, reporting, reservations, loyalty, menu screens and service robot dispatch. Modules are enabled by the package chosen per branch (Starter, Standard, Pro); hardware-dependent modules and integrations are added on top of the package or provided by quote. Each package's scope and limits are stated on the pricing page, in the panel and in the quote. The service is in preparation; modules and integrations are opened in stages and their current status is on the integrations page.

PergePOS does not issue fiscal documents on its own: the check slip is not a fiscal document and says so. Fiscal receipts are issued on the business's cash register (ÖKC). e-Archive and e-Invoice documents are issued by a private integrator authorised by the Revenue Administration (GİB), chosen and contracted by the business; PergePOS prepares the document data from the check and sends it to the integrator on the business's instruction. Fiscal obligations, including issuing, cancelling and keeping documents, belong to the business.

• You provide accurate and current information when creating an account; you may be asked to verify your e-mail address and phone.
• You do not share your password and you are responsible for the actions taken in your account. Tell us immediately if you notice unauthorised use.
• Team members are invited with roles (e.g. manager, accounting) and can only perform the actions their role allows. The business is responsible for the actions of its team and staff.
• Deleting the business, transferring ownership and cancelling the subscription are reserved to the business owner; ownership can be given to another team member by an action of the current owner.
• Devices are paired to a branch with a code obtained from the panel; the security of paired devices and staff PINs is the business's responsibility.

• The business is responsible for the accuracy and lawfulness of the menu, price, staff, customer and content information entered into or imported into PergePOS.
• The business is the data controller for the personal data of its staff, guests and loyalty members; it is responsible for informing them, obtaining explicit consent for the loyalty program and marketing messages, and choosing the recipients the data is shared with (e.g. online ordering platforms, e-document integrator, accounting software). PergePOS is the data processor for this data (see the KVKK privacy notice).
• Regulatory requirements such as issuing fiscal documents, ÖKC and e-document obligations, price labelling and allergen and ingredient information on the menu are the business's responsibility.
• Keeping staff working time, shift and wage records in line with labour law is the business's responsibility; shift records in PergePOS do not replace this obligation.
• Obtaining the permissions required for SMS, e-mails and notifications sent on behalf of the business and complying with commercial messaging law is the business's responsibility.

• Staff work on a device paired to a branch only with their own PIN; PINs are not shared. Actions that require authorisation (voids, high discounts, complimentary items, opening the cash drawer) depend on staff with approval rights and are written to the audit log.
• Guests use the QR menu without an account; the guest session tied to the device is limited to that table and its orders. Placing QR codes on tables and informing guests is the business's responsibility.
• A guest only sees the menu, campaigns and payment options the business has enabled at that branch.
• Moderating order notes, waiter calls and reviews submitted by guests is the business's responsibility; see "User content and zero tolerance" for the content rules.
• PergePOS does not collect money from guests. Payments, refunds and disputes between a guest and the business are between them; PergePOS only keeps the record.

• PergePOS Assistant answers, reporting insights and the live support draft reply are generated by AI and may contain errors; they do not replace legal, financial, tax or food safety advice. Check the source before making pricing, inventory and reporting decisions.
• The assistant only looks at records within the user's permissions; saving or sending anything is done with the user's confirmation and is logged.
• AI usage is subject to the package quota; the business is warned as the quota approaches and no new requests are accepted once it is used up.

• Subscriptions are sold per branch, with a monthly or yearly period; the business pays for all its branches on a single invoice. The packages are Starter, Standard and Pro; add-on modules are added per branch on top of the package, hardware and custom integrations are provided by quote.
• Prices are published in Turkish lira excluding VAT (pricing); the discount stated on the pricing page applies to yearly payment. The order amount is calculated on the server; the amount shown in the order summary is the amount charged.
• Payment is taken on the web by credit or debit card through iyzico or Stripe. On the basis of a quote it can also be paid by bank transfer or EFT; in that case the subscription is activated manually when the payment reaches our account. No purchases are made in the mobile app.
• When an account is created, a 14-day free trial with Pro scope starts automatically; no card is requested and nothing is charged during the trial. If no package is chosen by the end of the trial, the panel becomes read-only; your data is not deleted.
• Unless cancelled, the subscription renews at the end of the period with the same package and period; the renewal amount is charged at the start of the period and the renewal date is shown in the panel.
• A receipt numbered PP-YYYY-NNNNNN is created in the panel for every payment; the invoice is issued by PergePOS according to the billing details declared. Quotes are sent with a PT-YYYY-NNNNNN number and are valid for the period stated in the quote.
• If a renewal payment cannot be collected, the subscription may be suspended and the panel becomes read-only. Price changes do not affect a period that has already started; new prices are announced before the next period.

Purchase details are in the pre-information form, the distance sales agreement and the cancellation and refund policy.

Package limits (e.g. number of devices, monthly PergePOS Assistant messages, number of menu boards) are shown in the panel. When a limit is reached, existing records are not affected; only new additions are blocked. SMS sent on behalf of the business go through the business's own SMS provider account and are paid to the provider. The fees and agreements of online ordering platforms, payment institutions and e-document integrators are separate from the subscription. Automated use that places unusual load on the Service's infrastructure may be limited.

Records the business enters into PergePOS or that are created in PergePOS while the business operates (menu, staff, guest and loyalty records, checks, sales and inventory data, reports) belong to the business. The Provider processes these records only to provide and secure the Service and to meet its legal obligations; it does not sell them or use them for advertising. The business can export its records from the panel during the subscription and for 90 days after it ends.

• Using the Service for unlawful purposes or to process other people's personal data without a legal basis.
• Attempting to access the records of another business, branch or guest without authorisation, circumventing security measures, sharing staff PINs or attempting to obtain them.
• Presenting the check slip as a fiscal document; altering sales and void records to evade tax or labour law.
• Reverse engineering, copying or reselling the Service without permission.
• Sending unsolicited bulk messages (spam).

The following rules apply to menu images and descriptions the business uploads to PergePOS and to the content guests share in areas such as order notes, waiter calls, reservation notes, reviews and live support:

• Harassment, insults, threats, hate speech, sexual or obscene content, spam, misleading or illegal content may not be shared; other people's personal data may not be shared without permission; third-party brands and images may not be used without permission.
• PergePOS and businesses apply zero tolerance to inappropriate content and abusive users.
• The business can remove inappropriate guest content from the panel. Offensive content can be reported to us at info@pergepos.com or through live support.
• Reported content is reviewed within 24 hours at the latest; content that breaks the rules is removed and, where necessary, the related account or session is closed.

We take reasonable care to keep the Service running without interruption and announce planned maintenance in advance where possible. POS devices keep selling when the internet connection drops and sync their records when it returns; this offline operation depends on the branch devices being on and paired. Interruptions caused by third-party services (payment institutions, online ordering platforms, e-document integrators, SMS and AI providers) or by the internet connection at the business premises are outside the Provider's control. For support, write to info@pergepos.com.

In case of a serious breach of these terms, non-payment of the subscription fee or use that endangers the security of the Service, the Provider may suspend the account or the business, with prior notice where possible. In a suspended business the panel stays read-only; records are preserved according to the retention rules. The business owner may cancel the subscription at any time, effective at the end of the period, and close the account; paid subscriptions are subject to the cancellation and refund policy.

To the extent permitted by law, the Provider is not liable for errors in the records entered by the business, for the business's pricing, inventory, staffing and tax decisions, for failure to meet fiscal document obligations, for decisions made on the basis of AI output, or for the operation of third-party services (payment institutions, online ordering platforms, integrators, AI providers). To the extent permitted by law, the Provider's total liability in a subscription period is limited to the subscription fee the business paid for that period. The statutory rights of users who qualify as consumers are reserved.

• Important changes to these terms are announced by e-mail or in-app notice before they take effect.
• These terms are governed by Turkish law. The courts and enforcement offices of Antalya have jurisdiction over disputes; for users who qualify as consumers, the jurisdiction of consumer arbitration committees and consumer courts is reserved.
• If a provision is held invalid, the other provisions are not affected.