Cancellation and refund policy

• When an account is created, a 14-day free trial starts automatically; no card is requested and nothing is charged during the trial. If you do not choose a package by the end of the trial, the panel becomes read-only; there is nothing to cancel.
• Creating an order does not create a payment obligation; nothing is charged for an unpaid order and the subscription is not activated.
• An order created on the basis of a quote expires if it is not paid within the period stated in the quote; you can request a new quote.

• You can cancel the subscription from the panel at any time; the cancellation takes effect at the end of the current period (month or year) and you keep using the service until then. No renewal charge is made.
• You can also cancel the subscription of a single branch; the other branches of the business are not affected.
• When the subscription ends, the panel becomes read-only; your records can be exported for 90 days and are then deleted or anonymised according to the retention rules.
• Stopping the use of a module or unpairing a device is not a cancellation and does not give rise to a refund.

• Monthly subscription: no refund is made for unused time; the cancellation takes effect at the end of the period.
• Yearly subscription: if cancelled, the amount for the full months after the cancellation date is refunded; the current month is not refunded. The amount for the remaining full months is calculated as one twelfth of the yearly amount paid per month.
• Duplicate charges: if more than one charge was made for the same period due to a technical error, the excess amount is refunded.
• Refunds are initiated to the card or account the payment was made from within 14 days of the cancellation confirmation at the latest; it may take your bank a few business days to post the amount.
• Because the service is performed electronically and immediately, there is no right of withdrawal; the refunds above apply independently of it. Details are in the pre-information form.

• Upgrading the package (e.g. from Standard to Pro) can be done from the panel at any time and the new package is unlocked immediately. For subscriptions paid through Stripe, the difference for the rest of the period is invoiced pro rata; for subscriptions paid through iyzico, the new package starts immediately and the remaining paid period is carried over to it as time, with no separate charge for the difference.
• Downgrading the package takes effect at the end of the period; the difference is not refunded.
• Add-on modules are added per branch on top of the package and billed with the same period; a removed add-on module is closed at the end of the period.
• Adding a new branch is a separate subscription line aligned with the current period.
• Hardware-dependent modules and hardware are sold by quote; hardware returns are subject to the terms stated in the quote.

When an account is created, a 14-day free trial with Pro scope starts automatically. The trial is free and asks for no card details; since nothing is charged, there is nothing to refund. You can choose a package before the trial ends; the subscription starts when the payment is confirmed. If you do not choose a package by the end of the trial, the panel becomes read-only; your data is not deleted and you can choose a package and continue at any time.

PergePOS does not collect money from guests. If you paid a business through the QR menu, a kiosk or a payment link, that payment is between you and the business; contact the business for refunds and disputes. For card payments, the dispute process runs through the business's payment institution or your bank.