Pre-information form

The natural or legal person who starts a PergePOS subscription for a business through pergepos.com and declares, at checkout, a name or company name, Turkish ID or tax number, tax office, address, e-mail and phone as billing details. These details appear in the order summary, on the receipt and on the invoice.

PergePOS is a cloud-based modular software service developed for food and beverage businesses to manage their sales and operations through the web panel, the mobile app and devices paired to a branch. There is no physical delivery.

• The subscription is per branch; one of the Starter, Standard or Pro packages is chosen separately for each branch, and all branches of the business are paid on a single invoice.
• The subscription period is monthly or yearly. Unless cancelled, it renews at the end of the period with the same package and period.
• Add-on modules (e.g. hardware-dependent modules, online ordering platform integrations) are added per branch on top of the package or provided by quote. The selected package, add-on modules, number of branches, period and amounts are shown in the order summary.
• Ten or more branches, chains, hotels, custom integrations and hardware bundles are sold by quote; quotes are sent with a PT-YYYY-NNNNNN number.
• Hardware (POS terminal, printer, payment terminal, kiosk, screens), installation and on-site support are not included in the subscription; they are offered as separate quote items on request.
• PergePOS does not produce fiscal documents on its own; the check slip is not a fiscal document. ÖKC and e-document integrations run through separate modules under the Buyer's responsibility.

• Prices are published in Turkish lira, per branch and excluding VAT (pricing); the total amount including VAT and taxes is also shown in the order summary and at checkout.
• The discount stated on the pricing page applies to yearly payment.
• The order amount is recalculated at the time of the order; the amount shown in the order summary is the amount charged.
• For a subscription started on the basis of a quote, the amount and the validity period of the quote are stated in the quote.
• Price changes do not affect a period that has already started; new prices are announced before the next period begins.

• Payment is taken in advance at the start of the period by credit or debit card through the payment institution PergePOS keeps available (iyzico or Stripe); if both are available, the choice is made at checkout.
• On the basis of a quote, payment can also be made by bank transfer or EFT; in that case the subscription is activated manually after the payment is confirmed to have reached PergePOS's account.
• For renewal periods the amount is charged at the start of the period with the saved payment method; the renewal date is shown in the panel.
• A receipt numbered PP-YYYY-NNNNNN is created in the panel for every payment; the invoice is issued by the Seller according to the billing details declared by the Buyer.
• Card details never reach PergePOS; they are collected on the payment institution's secure page and stored by the payment institution for renewals.

For card payments, the subscription is activated in the business the order was placed for as soon as the payment is confirmed by the payment institution; the selected package and add-on modules are unlocked at the relevant branches. For bank transfer or EFT, the subscription is activated manually when the payment is confirmed. There is no separate delivery.

• The subscription is valid for the selected period (monthly or yearly) and renews at the end of the period unless cancelled.
• When an account is created, a 14-day free trial with Pro scope starts automatically; no card is requested and nothing is charged during the trial. If no package is chosen by the end of the trial, the panel becomes read-only; data is not deleted.
• Cancellation can be made from the panel at any time and takes effect at the end of the current period; the service remains available until the end of the period.
• Nothing is charged for an unpaid order and the subscription is not activated.
• No refund is made for unused time on a monthly subscription. If a yearly subscription is cancelled, the amount for the full months after the cancellation date is refunded. Details are in the cancellation and refund policy.

Performance of the service begins electronically as soon as the payment is confirmed; the Buyer confirms at checkout that performance may begin immediately. Under Article 15/1-(h) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for services whose performance began with the consumer's approval before the withdrawal period expired. A Buyer who starts a subscription for commercial purposes on behalf of a food and beverage business is not a consumer. Independently of the right of withdrawal, the Seller applies the refunds set out in the cancellation and refund policy.

You may send complaints to info@pergepos.com. Buyers who qualify as consumers may apply to consumer arbitration committees within the monetary limits set annually by the Ministry of Trade, and to consumer courts for disputes above those limits. For disputes with buyers who are not consumers, the courts and enforcement offices of Antalya have jurisdiction.

At checkout the Buyer confirms electronically that they have read this form and received this information before the distance sales agreement is concluded. The time, IP address and document version of the confirmation are recorded on the order.